FAQs

Product, Samples, Packages
Order And Payment
Delivery And After-Sales
  • Q
    What's your MOQ?
    A

    Our MOQ is 1ton. But usually, we accept less quantity such as 25kg on the condition that the sample charge is 100% paid.

  • Q
    Will free samples be provided?
    A

    Yes, we supply the free sample ≤500g for your test of our quality. and the international shipping cost is paid by our customers.

  • Q
    What is the shelf life of your products?
    A

    3 years under storage in a cool, dry, ventilated environment.

  • Q
    How to confirm the product quality before placing orders?
    A

    Free samples will be provided. All relevant documents can be verified. You are welcome to inspect our factory on-site or even on a live chat.

  • Q
    Can you customize my packing design?
    A

    Yes, we can customize the packaging with your requirement, such as your packing design, material and so on

  • Q
    What package can you provide?
    A

    The regular package will be 25 kg/bag, plastic woven bag with PE inner, or Kraft paper weaved bag with PE inner. We can also customize our package according to your requirements. 

  • Q
    How many qty will be loading by 1*20 FCL?
    A

    25kgs/bag: 20-25 tons per FCL without pallet; 18 tons with pallet.

    25kgs/carton: 20 tons per FCL without pallet.

    25kgs/drum: 17.5 tons per FCL without pallet.

    50kgs/drum: 17.5tons per FCL without pallet.

  • Q
    How can I place an order?
    A

    How_can_I_place_an_order.jpg

    You can negotiate and confirm your order with us through any of the following tools:

    Contact Person: Arlene Zhu

    Website: 

    Tel/Fax: 

    Mobile Phone/Wechat/Whatsapp: 

    Email: honghailifeng@163.com

    Skype:  


  • Q
    What are the payment terms?
    A

    We can accept T/T or L/C for the mass production, and samples need pay by Western Union or PayPal.

  • Q
    When is the delivery time?
    A

    Samples can be sent to you at once as soon as you asked mass Production can deliver within 10~20 days after receiving customer prepayment or original LC.


  • Q
    How do you treat a quality complaint?
    A

    Before shipping, our quality control will ensure the quality is desirable and we would send you photos of products to be shipped. If quality problems should still exist, we will send you free goods for replacement or refund your loss.

Contact Us
+86-418-8826888
marketingdept@saccharinchem.com
7th Road,Fluorine Chemical Park,Yimatu County,Fuxin Mongolia Autonomous County,Fuxin City,Liaoning Province
Free Quote